ParentPay is used to pay for lunch, snacks, music lessons, trips, tickets and books.
Part of our cashless system, ParentPay removes the possibility of loss or theft of money from students. Parents credit money to their child’s account online via the website with a credit/debit card or at a PayPoint outlet with a PayPoint card. ParentPay login details and instructions will be sent to you along with a request slip for a PayPoint card. Please contact the academy if you have a query about your account or visit the ParentPay website.
Please note – students who wish to attend non-essential paid-for recreational trips may not be allocated a place if they have an outstanding debt on their school dinner account. All outstanding debts should be paid, and payments kept up-to-date before a student is allocated a place on a trip where a payment is required. This does not affect essential educational trips.
ParentPay FAQ’S
When students join the academy, parents/carers will recieve an activation letter to activate their parent pay account. You will need to have this letter to hand when you log in for the first time. You will also need to be able to access your email, as your address will become your new username and will be used for the verification process.
If you have lost your activation letter or have yet to recieve it, please email enquiries@shoreditch.cola.org.uk to request one.
Please note: if you have previously had a ParentPay account with the academy, you should should log in to this account and follow the add a child process rather than creating a new one. This will allow you to link your accounts (with just one login) if you have more than oe child at the academy.
If you need further assistance, please watch this video for a step-by-step guide.
You can now pay for items using either card, Parent Account funds, or a combination of both.
Paying with credit/debit card:
- Log in to your ParentPay account
- Select the button with the ‘knife and fork’? symbol to quickly pay for meal, or the Pay for other items option, for a full list of items available for payment
- Select either View basket and pay or Continue shopping.
- Once you have selected all your items, your basket and order summary will be displayed. Review the details and select Pay now (please note that the amount you are required to pay will be reduced by any credit you have in your Parent Account balance).
- For quick meal payments, enter the amount you wish to credit your child’s meal account with and Add to basket (please refer to the How do I make bookings FAQ if your child’s meals need to be booked).
- For other items select View details and pay against the item you wish to purchase and then Add to basket.
If you need further assistance, please watch this video for a step-by-step guide
1. Navigate to www.parentpay.com and log into your account.
2. Select Profile settings > Password.
3. Select Change password.
4. Enter the Existing password, the New password, and Confirm the new password.
5. Select Save changes.
You can add up to 15 people to each ParentPay Parent Account. These people can be any children, staff, or visitors that attend schools or clubs that use ParentPay, providing a single location for all your ParentPay payments, bookings and communications.
- Log in to your existing activated ParentPay Parent account.
- Either:
- On a mobile device select the menu icon from the top left of the page then select ‘Add a child’.
- On a computer select the ‘Add a child’ icon from the top left of the home page or from the left-hand menu.
- Enter the activation codes exactly as displayed in your activation letter or email, then select continue.
- If adding a child, enter their date of birth before selecting confirm.
NOTE: This step is not required for staff and visitor accounts. - You will see confirmation that the child has been added successfully and you will be able to make payments for the newly added child. Repeat steps 2-5 for each person you wish to add (up to the maximum of 15 people). On your homepage you should now see an additional tab for each person added.
If you need further assistance, please watch this video for a step-by-step guide
There is currently no app available for making payments or booking through ParentPay.
You can add a ParentPay icon to your mobile device, allowing easy access to the Payer pages in order to complete your top-ups, payments and bookings.
You will need to apply for Free School Meals through the London Borough of Hackney website and register as a parent. Follow the instructions in the link below.
If your child was absent, a school trip was cancelled, or your child has completed their education at the academy with a positive account balance, please email Finance – finance@shoreditch.cola.org.uk to request a refund.
If your child/children are Free School Meals, please email the finance department to discuss any charges to your parent pay account. Please allow up to 10 -15 working days for all requests to be processed.
For more information, please visit www.parentpay.com.
For any queries regarding food vouchers, please email our Data Manager – a.foulds@shoreditch.cola.org.uk